Shipping & Returns
Delivery
Delivery is free on all orders within Pakistan. Karachi orders arrive in 1–3 days. Orders to other cities arrive in 3–7 days. Our team may contact you by phone or WhatsApp to confirm your order before dispatch, so please provide an accurate address and phone number when ordering.
Exchanges
We do not accept general returns. We offer an exchange only if:
- The size does not fit
- There is a stitching fault
- You receive a defective piece
Please contact us within 48 hours of receiving your parcel with your order number and clear photographs of the issue. Our team will review your request and confirm the exchange arrangement. Exchanges depend on stock availability.
Not Eligible for Exchange
- Change of mind
- Colour or design preference after delivery
- Items that have been worn, washed or damaged after delivery
Refunds
We do not offer refunds, except where we are unable to provide an exchange for an eligible item.
Garment Care
To keep your Hashmaaz garments looking their best, please follow these care guidelines:
- Washing: Hand wash or gentle machine wash in cold water.
- Detergent: Use a mild detergent. Avoid bleach or harsh chemicals.
- Drying: Air dry in shade. Avoid direct sunlight to preserve fabric colour.
- Ironing: Iron on a low to medium setting. Place a thin cloth between the iron and any embroidered or printed areas.
- Storage: Store folded in a cool, dry place. Avoid damp areas.
- Embroidery & Detailing: Turn embroidered garments inside out before washing to protect the detailing.
Care requirements may vary by fabric and design. Always check the garment label if one is attached.
Contact
📱 WhatsApp: 0312-2002630
📧 Email: hashmaazgarments@gmail.com